Support

Beyond God: Ascension · Bublue Studio

Contact Us

Need help, found a bug, or have a purchase issue? Email us and we'll get back to you:

Please include your in-game ID, device model, and a short description of the problem (and your receipt / transaction ID for purchase issues) so we can help faster.

Frequently Asked Questions

How do I keep my account safe? Open Settings in-game and bind your account to Apple, Google, or Facebook. This lets you recover progress and play on another device.
I lost my progress / changed phones. Log in with the same social account you bound. If you never bound one, email us with your in-game ID.
My purchase didn't arrive. Restart the app first — rewards are delivered by our server and may take a moment. If it still hasn't appeared, email us with your transaction ID.
How do I request a refund? Purchases are handled by Apple. Manage refunds at reportaproblem.apple.com.
The game won't connect. The game requires an internet connection. Check your network; if the problem persists, email us.

Privacy

See our Privacy Policy for how we handle your data.

← Home